We offer a 4 Year Warranty full replacement on our batteries that guarantees them to be free of manufacturer defects. Below is information on how our warranty works.
Manufacturer’s Limited Warranty: We Guarantee every battery sold by us or any of our authorized dealers worldwide, to be free of defects from the date of sale. Our batteries are tested before shipping. Subject to the issues listed below, we will replace the battery if the components in question are defective in materials or workmanship. Our Batteries are designed to replace lead-acid and gel batteries and should be used as drop-in replacement for lead-acid and gel applications.
Battery Management System: Our LiFePO4 batteries have a built in battery management system designed to prevent damage to the cells from an external occurrence. The battery management system will internally disconnect to prevent damage to the cells if it senses any of the following conditions, short circuit, reverse polarity, overcharge and over discharge voltage protection. if your battery has disconnected, it will be necessary to charge the battery before using it again. In some cases, your charger
may not turn the battery on. Please contact us and we will guide you through the steps necessary to wake it up.
Warranty Procedure: In the unlikely event your battery cannot be woken up, shipping will be arranged by us. If the battery is repairable, it will be repaired at no cost and returned to you. If it is not repairable and the issue was caused by a manufacturer defect, we will replace the battery at no cost within the first 4 years. Warranties are non-transferrable and stay with the original purchaser of our products. In some cases, your warranty claim may require special order parts and it can take > 3mo. for us to get the necessary parts and components. Lithium Battery Store is an approved hazmat shipper which is required to ship LiFePO4 batteries. All of our products are delivered in packaging that meets federal and international standards for shipping lithium ion batteries.
Not Covered by This Warranty: Lithium Battery Store is not obligated to warrant the battery in question, if defects are related to damages caused by abuse/neglect, or from the following: – Damage from shipping, loose terminal bolts or corroded hardware – Manufacturer codes tampering or removal – Failure to properly install the battery, in addition to keeping the battery properly charged and maintained – Breakage from collision, fire or freezing—which includes damage from extreme heat or cold, improper storage, water damage, Lithium Battery Store warranty does not cover spent or worn out batteries or tampering. All bolts must be firmly tightened with a torque wrench and NOT by hand to avoid overheating caused by a loose connection.
Warranty Disclaimer: Customers should adhere to all documentation and guidelines. Lithium Battery Store will not be responsible for any expenses related to installation/removal, electrical system tests, battery charging, loss of time or other expenses which should be considered incidental damages, including all shipping charges after the first 30 days of warranty.
Back Orders: From time to time we encounter gaps in inventory.
Below is information about how we handle items that are on backorder.
Some items may not be readily available and must be ordered from our factory. Within 24 hours after you place your order we will notify you by email if the item is on back order and provide you with the expected ship date, If the products have not yet shipped you can cancel your order anytime. Production delays do happen, We apologize in advance and will do everything to help you get your products as soon as possible. After your order has shipped there are no returns or exchanges accepted. Our zero return policy is effective at the time of purchase. As always, our commitment to excellent customer service is our top priority. Please contact us if you have further questions about our warranty and return policy.
PLEASE NOTE – Customers are responsible for all shipping fees following the first 30 days of purchases.